The Black Keys punished hundreds fans who purchased tickets from secondary ticketing sites. And they’re not apologizing.
The scene at LA’s The Wiltern last Thursday was one chaos mixed with grief. Fans paying hundreds dollars to see the Black Keys were shut out and refused entry, while those purchasing $25 tickets directly from the band were ushed in.
The Los Angeles Times documented Beatriz Zaragoza and her two children, who collectively paid $700 on StubHub to see their favorite group — not including expensive parking. Her son was crying as they were locked out the show. “Why did the band do this?” he asked.
Others were also shut out, with hundreds on the phone with customer support for StubHub, Vivid Seats, Ticketmaster, and SeatGeek demanding answers. Many were simply on interminable hold just minutes before showtime. Ultimately, the show started without them.
“We were turned away,” fan Sherry Sabety (@SSabety) blasted on Twitter, complete with video the chaotic scene outside. “Apparently the rotating ticket policy was put into effect 40 min. Before showtime. And people were being treated like garbage by the staff.
Live Nation and its ticketing subsidiary, Ticketmaster, quickly blamed ‘bad actors’ for the disaster.
But they also shifted the source the issue onto the Black Keys, who tried — rather unsuccessfully — to shut out all secondary ticket sellers.
“The presenters the concert directed that these tickets be made available only to fans and that they be strictly nontransferable,” Ticketmaster stated. “This was messaged from the beginning with the announcement the performance and throughout the sales process. Unfortunately, bad actors took advantage this situation and posted screen shots tickets that were not valid for entry onto the secondary market. We always recommend purchasing tickets from the ficial source.”
Ticketmaster reiterating that everyone who purchase through the Ticketmaster site got into the show. But at this stage, it’s unclear if any tickets were shuttled into Ticketmasters own secondary ticketing site, TicketsNow.
The Black Keys have now also responded — and notably, haven’t apologized.
“Thursday night’s] concert tickets were $25 and geared toward the fan club,” the band emailed. “This was our first show in over four years and the kickf the Let’s Rock Tour. Because we were playing a venue far smaller than the rest the venues on the tour as a warmup show, we turned f ticket transferability to ensure that our fans got in the door at the low ticket prices we set for them.”
“Unfortunately, scalpers took this opportunity to defraud our fans and steal their money by selling tickets that were ineligible for transfer on scalper sites.”
Meanwhile, secondary ticket sites are crying foul. They said they had no notification that they were unauthorized to sell the tickets.
Instead, they claim there wasn’t a notification that tickets were non-transferable. Fans, unfortunately, also appeared none-the-wiser.